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customer care
/ˈkʌstəmər keər/
assistance and support for customers
The company prioritizes customer care to build loyalty.
The company focuses on helping and supporting customers to keep them satisfied and loyal.
Business
formal
The practice of providing assistance, support, and solutions to customers before, during, and after a purchase to ensure satisfaction and loyalty.
Excellent customer care can differentiate a brand from its competitors.
Providing outstanding support to customers helps a company stand out in the market.
The customer care team resolved the issue within 24 hours.
The support team fixed the problem quickly, showing efficiency and dedication.
Customer care often involves multiple channels like phone, email, chat, and social media.
Collocations
customer care teama group of employees dedicated to assisting customerscustomer care policya set of guidelines for how a company handles customer support
Antonyms
Related Phrases
Pro Tip
Focus on Proactive Care
Anticipate customer needs and address issues before they escalate to improve satisfaction.
Gold Rule
Empathy is Key
Always respond to customers with understanding and patience to build trust.
Word Origin
Derived from the combination of 'customer' (a person who buys goods or services) and 'care' (attention and support).
Usage Notes
Customer care is often used interchangeably with 'customer service,' but it may imply a broader, more proactive approach to customer satisfaction.
Word Breakdown
customer
a person who buys goods or services
rootcare
attention and support provided to someone
rootEnglish Dictionary